Privacy Policy
Your privacy is important to us. This policy explains how Hopewell Diagnostic & Collection Center collects, uses, and safeguards your information.
Last updated: May 2025
Our Commitment
Hopewell Diagnostic & Collection Center (“we”, “our”, “us”) is committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy applies to all services offered through our website at https://www.hopewelldiagnostics.com and our physical centres.
Information We Collect
- Personal Identification Information: Name, mobile number, email address, and home address that you voluntarily provide when booking a test, requesting a home collection, or filling a contact form.
- Health & Medical Information: Details of tests or health packages you enquire about or book, which are used solely to process your booking and communicate results.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser/device type — collected automatically via cookies and analytics tools.
- Communication Records: Any messages you send us via WhatsApp, phone, or email for the purpose of resolving your queries.
How We Use Your Information
- To process and confirm your diagnostic test or home collection bookings.
- To send appointment reminders, test reports, and health alerts via WhatsApp, SMS, or email.
- To respond to your enquiries, feedback, or complaints promptly.
- To improve our website, services, and customer experience based on aggregated usage patterns.
- To comply with applicable laws, regulations, and legal obligations.
- To send promotional offers and health tips — only if you have opted in. You may opt out at any time.
Data Security
- We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure server storage, and strict access controls.
- Your health data is treated with the highest degree of confidentiality and is only accessible to authorised personnel directly involved in processing your booking.
- We do not sell, trade, or rent your personal information to any third party.
- Third-party laboratory partners (Agilus Diagnostics, Metropolis, Thyrocare, Dr. Lal PathLabs, General Diagnostics) receive only the minimum data necessary to process your test, and are bound by their own privacy obligations.
Your Rights
- Access: You may request a copy of the personal data we hold about you at any time.
- Correction: You may ask us to correct any inaccurate or incomplete information.
- Deletion: You may request deletion of your personal data, subject to legal retention requirements.
- Opt-Out: You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.
- To exercise any of these rights, contact us at info@hopewelldiagnostics.com.
Cookies & Tracking
- Our website uses cookies to enhance your browsing experience, analyse website traffic, and remember your preferences.
- We use Google Analytics to understand how visitors use our site — this data is aggregated and anonymised.
- You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
Third-Party Links
Our website may contain links to external websites such as laboratory portals or payment processors. We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies before sharing any information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
Questions about your privacy?
Our team is happy to help with any privacy-related queries.